No-heat and no-cool calls come in at night and on weekends, when nobody is in the office. No Missed Call is an AI answering service for HVAC companies: a 24/7 AI receptionist you run from a phone app. It answers the call, collects the details you ask for, books the job, and puts the transcript and summary in your app the moment the call ends.
What callers ask an HVAC company, and how the AI handles it
- My AC is running but blowing warm air. Can you come today?
- Do you service my brand of furnace?
- Do you have a maintenance plan?
- How much is a diagnostic visit?
It answers from what you give it on the Knowledge tab. Anything it cannot answer becomes a message with the caller's details.
An HVAC company call, start to finish
Illustrative scenario: on a cold Saturday a caller says the furnace is running but the house is at 58 degrees. The AI notes 'no heat: yes', asks the system type and whether they are on your maintenance plan, and takes the address. A caller who mentions a carbon monoxide alarm is told to get outside and call 911 first, then the AI takes the details.
How to set up an AI answering service for HVAC companies
These are example settings for an HVAC company. You write your own in the app, in plain words.
Capture fields: what to collect on every call
- Service address
- System type (furnace, heat pump, central AC, boiler, mini-split)
- No heat or no cooling right now? (yes / no)
- Maintenance-plan member? (yes / no)
Standing instructions
- Do not try to diagnose the system over the phone. Take the symptoms and the details.
- If a carbon monoxide alarm is going off, tell the caller to get everyone outside and call 911 first.
- If the caller smells gas, tell them to leave the building and call the gas company or 911 first.
Upload these first
- Your diagnostic fee and maintenance-plan terms
- The brands you service
- Your service area and after-hours policy
What it will not do for an HVAC company
It will not diagnose a system or tell a homeowner how to reset equipment. If your plan members expect a live dispatcher at night, keep that person; the AI covers the calls they cannot get to.
Plans and limits
- Pro24/7 answering, transcripts, bookings, 250 AI minutes a month.
- Premium500 minutes plus Calendar Sync (books into Google Calendar), Spam Filters, Website Widget, Integrations. Without Calendar Sync, bookings wait for you to confirm.
- Out of minutes? The AI pauses until the reset. Calls you answer yourself never use minutes.
- It is an AI and says so if asked.
Free to download with a 7-day free trial. Billing runs through the App Store or Google Play. Get it on iPhone | Get it on Android
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AI answering service for HVAC companies: frequently asked questions
What does an AI answering service for HVAC companies do?
It answers your calls 24/7 in a natural voice, asks what the caller needs, collects the details you choose, and books the job. When the call ends, the transcript, an AI-written summary and the recording appear in your Calls tab and you get a push notification.
How should I set it up for emergency calls?
Give it standing instructions: CO alarms and gas smells go to 911 or the gas company first, and 'no heat' or 'no cooling' gets a yes/no capture field so you can sort those calls to the top of your Calls tab in the morning.
Will it answer when I am on a job or after hours?
Yes. It answers nights, weekends and holidays. No-heat and no-cool calls come in at night and on weekends, when nobody is in the office. With conditional forwarding your phone rings first and the AI only takes the calls you miss.
What should an HVAC company upload to the Knowledge tab first?
Start with your diagnostic fee and maintenance-plan terms; the brands you service; your service area and after-hours policy. You can also paste your website address and the app reads your site.
How much does No Missed Call cost?
It is free to download with a 7-day free trial. Billing runs through the App Store or Google Play. Pro includes 250 AI minutes a month; Premium includes 500 and adds Calendar Sync, Spam Filters, the Website Widget and Integrations. Calls you answer yourself do not use minutes. Current prices are shown in the app.
Can I keep my existing business phone number?
Yes. You get a dedicated number for the AI, then forward your existing line to it from your carrier, either all calls or only the ones you do not answer. Customers keep dialing the number they already know.